Shipping + Delivery
If we leave any of your questions unanswered, please don’t hesitate to contact us!
Typically we don’t ship between June 1st and August 31st, or when the temperature reaches 20C+. Our website will show you a warning when the temperatures get too hot. You can check out our summer-safe products, pick up your order in store, or visit one of our locations.
During the holidays (Christmas & Easter), order processing may take at least seven days to complete. It is important that you allow that much time in advance when ordering for gifts.
We are happy to take your order via phone - give us a call at 519 621 6988 (Ainslie St.) to place an order for in-store pickup, local delivery or across Canada.
*Note orders made over the phone will not receive a confirmation email and should arrive at the time discussed when ordering.
Currently we are offer free in-store pick-up at our Ainslie store, at 42 Ainslie Street North, Cambridge, ON.
- At checkout, choose the pick up option.
- You will receive an order confirmation email, which means we are processing your order.
- Your order will be packed by one of our team members.
- When the order is ready you will receive a second email from us indicating your order is ready for pick up.
Double check your junk mail, and if you do not receive an email 5 days after you placed your order contact us at [email protected] or 519 621 6988.
We currently offer local delivery for orders within the Cambridge/Kitchener/Waterloo/Guelph/Ayr limits. Shipping costs $12.00 for all orders independent of shipping weight.
- At checkout, choose the please choose the ship option. Our website will let you know if you qualify for local shipping.
- You will receive an order confirmation email, which means we are processing your order.
- Your order will be packed by one of our team members.
- When the order is ready you will receive a second email from us indicating your order is out for delivery.
Ontario orders will be processed as soon as possible, but please note that depending on the season and order volume, there could be delays.
Other Canada wide orders can take from 7 - 14 days from the shipping date. Please note that orders can be delayed or not available during the spring and summer due to hot weather, or seasonal volume during Christmas and Easter.
Shipping Destination 0-14 lb 15-49 lb 50-100 lb Local Delivery (Cambridge, Ayr, KW and Guelph) $12.00 $12.00 $12.00 Ontario $20.00 $25.00 $45.00 Quebec $20.00 $25.00 $45.00 Rest of Canada $30.00 $40.00 $45.00
Shipping + Delivery
Due to volume, orders will be processed as soon as possible. Please be patient. Order processing may take at least seven days, with additional time for delivery.
Please call 519-621-6988.
Currently no.
If requested your order will be left at the door. Otherwise it will be delivered to a courier depot if you are not home. For local deliveries (Cambridge, Kitchener and Waterloo) if the recipient is not present, the product will be left at the door.
Do you have any additional questions?
Feel free to contact us anytime at [email protected] or 519 621 6988.
We would love to answer any questions you may have for us.