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42 Ainslie Street N
Cambridge, ON
1.800.387.7731 (ON)

MON-WED 8:30-5:30
THURS-FRI 8:30-7:00
SAT 8:30-5:30
SUN 11:30-4:30

Answers to the questions most commonly asked by our customers.

Still need help? Don’t hesitate to give us a call, email us, or drop by the shop in person.

Answers to frequently asked questions

Where do you ship?

We currently ship Canada wide through our online store. If you live outside Canada please contact us to make a special order.

Do you ship all year round?

Yes we do for the cities of Kitchener, Waterloo and Cambridge. The rest of Canada is subject to weather conditions. We want to make sure you get the product in the best possible condition and in the hot summers months we can't guarantee this so we opt not to ship outside of the local area. Typically we do not ship between June 1st and August 31st, but it all depends on the heat. Our web site will show you a warning when the tempuratures get too hot.

I don't live in Canada, how can I get your product?

Call or email us and we'll work out a way to ship you our products via special order.

What are your shipping rates?

0-10lbs 10-15lbs 15+lbs
Cam + Kit + Wat $10 $10 $10
Ontario $15 $15 $20
Quebec $15 $20 $25
Rest of Canada $30 $35 $40

I’m having trouble with my order - what should I do?

Please give us a call or email us if you are experiencing any problems at any time.

When will I receive my order?

Once your order has been processed it will be shipped out within one week of being received and weather conditions are right.

How do I make a special order?

The Reid Chocolates team is always on hand for any questions you may have regarding special orders. Our wedding and party favours section features several choices for special gifts, and can be ordered online!

Are all your products listed on the web site?

No, we have more items available in the store and by special order. Please call us if you have specific questions about products.


I have allergies - do your chocolates contain egg, gluten, nuts or soy?

Yes our products contain egg, gluten nuts and soy. Please call us if you have any questions.

Where else can I buy your products?

You can pick up your favourites at the following locations:

Dana Shortt
55 Erb Street
N2J 4K8

Gift Shop-St. Mary's Hospital
East 911 Queen Boulevard
Kitchener, Ontario
N2M 1B2
519-749-6578 x6669

Coco Tea Co.
63 Main St.
L9H 2P9

Present Time
46 Charing Cross St.
N3R 2H3

Occasions Cards & Gifts
191 King St. S. Unit #1
N2J 1R1

Flowers...More Often
47-1 Northumberland St.
N0B 1E0