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42 Ainslie Street N
Cambridge, ON
1.800.387.7731 (ON)

MON-WED 8:30-5:30
THURS-FRI 8:30-7:00
SAT 8:30-5:30
SUN 11:30-4:30

Answers to the questions most commonly asked by our customers.

Still need help? Don’t hesitate to give us a call, email us, or drop by the shop in person.

Answers to frequently asked questions

Where do you ship?

We currently ship Canada wide through our online store.

Do you ship all year round?

Yes we do for the cities of Kitchener, Waterloo and Cambridge. The rest of Canada is subject to weather conditions. We want to make sure you get the product in the best possible condition and in the hot summers months we can't guarantee this so we opt not to ship outside of the local area. Typically we do not ship between June 1st and August 31st, but it all depends on the heat. Our web site will show you a warning when the tempuratures get too hot.

What are your shipping rates?

0-9lbs 10-14lbs 15-49lbs 50+lbs
Cam + Kit + Wat $12 $12 $12 Call for details
Ontario $15 $15 $20 Call for details
Quebec $15 $20 $25 Call for details
Rest of Canada $25 $35 $40 Call for details

I’m having trouble with my order - what should I do?

Please give us a call or email us if you are experiencing any problems at any time.

When will I receive my order?

Once your order has been processed it will be shipped out within one week of being received and weather conditions are right.

How do I make a special order?

The Reid Chocolates team is always on hand for any questions you may have regarding special orders. Our wedding and party favours section features several choices for special gifts, and can be ordered online!

Are all your products listed on the web site?

No, we have more items available in the store and by special order. Please call us if you have specific questions about products.


I have allergies - do your chocolates contain egg, gluten, nuts or soy?

Yes our products contain egg, gluten nuts and soy. Please call us if you have any questions.

Where else can I buy your products?

You can pick up your favourites at the following locations:

Cambridge Memorial Gift Shop
700 Coronation Boulevard
Cambridge, Ontario
N1R 3G2

Cameron's Flowers
683 Belmont Ave. W
Kitchener, Ontario
N2M 1N8

Dana Shortt
55 Erb Street
Waterloo, Ontario
N2J 1R1

Flowers...More Often
47-1 Northumberland St.
N0B 1E0

Gift Shop-St. Mary's Hospital
East 911 Queen Boulevard
Kitchener, Ontario
N2M 1B2
519-749-6578 x6669

Petals and Pots
725 Ottawa St.
Kitchener, Ontario
N2E 3H5

Present Time
46 Charing Cross St.
N3R 2H3

Sobey's Cambridge
130 Cedar St
Cambridge, Ontario
N1S 1W4