Common Questions

We currently ship Canada-wide through our online store.

Yes, we do for the cities of Cambridge, Kitchener and Waterloo. The rest of Canada is subject to weather conditions. We want to ensure you get the product in the best possible condition and in the hot summer months we can't guarantee this, so we opt not to ship outside of the local area. Typically we do not ship between June 1st and August 31st, but it all depends on the heat. Our website will show you a warning when the temperatures get too hot.

Due to seasonal volume, orders will be processed as soon as possible. Please be patient. The Reids elves are working as fast as they can!

Please call 519-621-6988.

Currently no.

If requested your order will be left at the door. Otherwise it will be delivered to a courier depot if you are not home. For local deliveries (Cambridge, Kitchener and Waterloo) if the recipient is not present, the product will be left at the door.

$12.00 shipping up to 49 lb. If over 50 lb call for details.

$20.00 shipping up to 14 lb. $25.00 for 15-49 lb. If over 50 lb call for details.

$20.00 shipping for 0-9 lb. $20.00 for 10-14 lb. $25.00 for 15-49 lb. If over 50 lb call for details.

$30.00 shipping for 0-9 lb. $40.00 for 10-14 lb. $45.00 for 15-100 lb. If over 50 lb call for details.

Please give us a call or email us if you are experiencing any problems at anytime, at: 519-621-6988 or [email protected].

We accept Visa, MasterCard and AMEX.

No it is not.

All sales are final.

No, we have many more items available in store and by special order. Please call or email us if you have specific questions about products, at: 519-621-6988 or [email protected].

We are always available for any questions you may have regarding special orders. Please call us at: 519-621-6988.

No, we do not offer discounts.

We have many different ways to customize your products, please give us a call at: 519-621-6988.

Product ingredient information is listed with each product. If you need further assistance please give us a call at: 519-621-6988.

Yes, our products contain or have come in contact with egg, gluten, nuts and soy. Please call us at: 519-621-6988 if you have any questions.

Our 72% dark chocolate is our vegan option.

Yes we do carry a selection of dietetic chocolates suitable for diabetics.

You can order online anytime, and you can give us a call at 519-621-6988, Monday - Friday from 9am - 4pm.

Currently we are offering free Ainslie Street Pick-up at 42 Ainslie Street North, Cambridge, ON. We are also offering local delivery and Canada-wide shipping options.

Due to seasonal volume, orders will be processed as soon as possible. Please be patient. The Reids team are working as fast as they can!